Basic Information

• Age: 29
• Gender: Female
• Location: ( Click to view complete address )
• Phone: ( Click to view phone no )
• Website: Not Available
• Linkedin: Not Available
• Skype: ( Click to view skype ID )
• Government Id: Not uploaded yet
• Last Active: 01/10/2024
• Member Since: 01/10/2024

Description

As a customer service representative/Virtual Assistant, my role would be assisting clients for any queries with regards to products/services that our company caters, processes orders, listening & attending to their concerns, resolving their complaints and giving them proper solution. We are the front liners of the organization which will reflect the company’s image since we are the first person to attend the clients’ needs. Having said that, patience should be the core value that we should possess together with professionalism to be able to deliver the expectations of our customers as well as the company. SKILLS • General Manager for client stores *Returns and Refund management • Product Research, Sourcing and Order fulfillment * Manage client stores • Experience in use of Drop shipping *Customer Service / Client Relations WORK HISTORY FACEBOOK MARKETPLACE Account Manager | Aaron Goldstein | Dec 2020 – Jan 2022 • Experience in product research, sourcing and order fulfillment • Handled all customer service concern • Processes return and refund although Facebook Marketplace does not support return policy. • Monitoring all orders and shipments • Monitoring Sales each day and monthly report to our Sales Sheet Creates Automations and Reports in excel to simplify the processes when data is needed. AMAZON STORE MANAGER General Customer Service | AG Venture LLC - DBA All for U | Nov 2017 – December 2020 • Handled both Amazon FBA and FBM Customer Service. • Reviews all expense and price increase on each product. • Generates report every month for all the sales. • Filters specific expense description based on each VA’s salary and claims report and monthly sales. • Create listing and add a product and variations. • Handled Returns and Refunds along with all the reviews/feedback from the customer. CUSTOMER SERVICE REPRESENTATIVE E-Commerce – Walmart | Alorica Inc. | Nov 2015 – Aug 2017 • Handling all inbound and outbound calls. • Assisting customers with all kinds of concern. • Maintaining good performance and matrix (CSAT and attendance).

Skills

Industry

• Logistics & Trucking Virtual Assistants

Service

• Customer Service