Expected Payout
$5 per hour
Educational Attainment
Bachelors degree
Availability
40 hrs/wk
Experience Overview
Description
Are you tired of searching for "THE ONE"? Do your customers always leave bad reviews due to slow response time and not getting the proper treatment that they deserve?
Your search ends here! I'll do the heavy lifting and let my 3 years of customer and technical support experience take the burden off your workload.
My specialties are as follows:
⚡ Responding to emails/chat that relates to:
➥Ordering - Product inquiry, suggestions, and compatibility, website overview, payment / check-out issues
➥Shipping - shipping status, late and missing parcel
➥Product - software, hardware issues, and warranty claims
⚡ Data Entry Tasks:
➥Monitoring / Updating daily tasks
➥Gather positive/negative feedback and respond to them
➥Updating Excel/Google Sheets for daily report
➥Creating Bug reports
➥Creating EOD (End of Day) reports
⚡ Social Media Moderator
⚡ Photo Editing
⚡ Video Editing
Tools Used:
⚡Zendesk
⚡Freshdesk
⚡Shopify
⚡Shipstation
⚡BackerKit
⚡ERP
⚡Business Manager
⚡Ads Manager
⚡Meta Business Suite
⚡Facebook Workplace
⚡Google Workspace
⚡Microsoft Office Suite
⚡Photoshop / Canva
I believe that we should always provide a 5 -⭐, high-quality service to every customer. Whether it's a first-time or regular customer, how they are treated is a great factor in their loyalty to our brand. I always treat customers the same way that I would like to be treated and I believe that it's how it should be in every field.
Skills
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Admin Assistant
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Transcription
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IT
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Video Editing
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Graphic Design
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Shopify
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Data Entry
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Email Management
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Customer Service
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Technical Support
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Social Media Management
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Photo Editing
Industry
- Healthcare Virtual Assistants
- IT & Technology Virtual Assistants
- Logistics & Trucking Virtual Assistants
- Online Education Virtual Assistants
- Real Estate Virtual Assistants
Service
- Administrative service
- Customer Service
English
