Expected Payout
$6 per hour
Educational Attainment
High school diploma
Availability
40 hrs/wk
Experience Overview
Description
Hi, this is Rina. I'm currently based in Managua, Nicaragua. I am studying Science of Communications. I have 3 years of experience in the costumer service field, providing assistance as an inbound calls and live chat representative mainly to medical staff and patients as well. I have also experience managing administrative tasks as a Backoffice agent which required data entry, keeping updated multiple CRM systems and following with costumers regarding the process of their cases.
I am currently working as a Healthcare Concierge providing high quality costumer service through a live chat system to patients needing information regarding their medical benefits, providing them coverage information, I also schedule, reschedule and cancel medical appointments, find medical facilities and medical providers making sure to honor the preferences already provided.
Skills
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Appointment Setter
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Data Entry
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Email Management
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Excel
Industry
- Healthcare Virtual Assistants
- Insurance Virtual Assistants
- Real Estate Virtual Assistants
Service
- Administrative service
- Transaction Coordinator
English
