Expected Payout
$5 per hour
Educational Attainment
Availability
40 hrs/wk
Experience Overview
Description
I have a decade of experience working in the Contact Center industry. Experienced Quality Assurance Analyst for 8 years with over 2 years of experience as a Team Lead, Quality Assurance. Known for strong strategic analysis, research, high attention to detail and multi-tasking abilities.
Excellent customer service experience and organizational skills because of my background in Contact Center industries for Travel Companies (Expedia & Hotels.com), Outbound and Inbound Telemarketing Services for Education and Health Care Accountd and B2B Operations and Marketing Specialist. I've been exposed to various roles such as outbound/inbound calls, sales, customer service, admin work, data analytics, reports, store management, etc.
A graduate of Bachelor of Science major in Human Resource Development Management. Experienced working with various clients with numerous successful projects. I have good knowledge of relevant computer programs (MS Office especially in Excel, PowerPoint, Word), Google Application (Google Sheets, Google Docs, Google Slides) with good communication skills who is self motivated and determined to achieve the best experience any client could ask for. I am well spoken and is professional in telephone conversation and is determined and willing to deal with any situation and challenge that arises. I have a strong natural ability to handle difficult situations, customers and questions.
Skills
Industry
- Healthcare Virtual Assistants
- Property Management Virtual Assistants
- Real Estate Virtual Assistants
Service
- Executive Virtual Assistant
English
