Basic Information

• Age: 26
• Gender: Male
• Location: Block 18 Lot 14 Martha St., San Agustin Valley Homes Subdivision ( Click to view complete address )
• Phone: ( Click to view phone no )
• Website: Not Available
• Linkedin: Not Available
• Skype: ( Click to view skype ID )
• Government Id: Not uploaded yet
• Last Active: 10/02/2022
• Member Since: 10/02/2022

Description

Accomplished Operations Supervisor for a telecommunications account driving excellent performance through agent development by utilizing effective root cause analysis on agent behavior impacting key point indicators and conducting coaching sessions, trainings to bridge knowledge and skill gap. Awarded as Top Coach on February and April 2022. Ranked 1 as Top Supervisor for Q2(april-june) and LEADS awardee(League of Employee Achievers Driving Success). Manage inbound calls as technical support and providing excellent experience by resolving technical issues in a timely manner at first contact. Supported account management and billing concerns as customer support, answering inquiries, processing payments, payment extensions and processing orders to main strong relationship with customer through consistent high rating of net promoter score in every interaction

Skills

• Admin Assistant
• Quality Assurance
• Appointment Setter
• E-commerce
• Data Entry
• Affiliate Marketing
• Email Management
• Excel
• Human Resource Management
• Personal Assistant
• Team Leader
• Supervisor
• Customer Support
• Technical Support

Industry

• Human Resources Virtual Assistants
• Property Management Virtual Assistants
• Real Estate Virtual Assistants

Service

• Administrative service
• Customer Service
• Executive Virtual Assistant
• Marketing Services