Expected Payout
$4 per hour
Educational Attainment
Availability
40 hrs/wk
Experience Overview
Description
I've been in the bpo sector for 8 years now, that being said, I have developed a well-rounded skill set and deep expertise in customer support across various channels. My background includes working in logistics, e-commerce, and telco accounts, where I provided comprehensive customer support, addressing a wide range of inquiries and issues efficiently. My strengths in being hardworking, creative, and capable of handling pressure while maintaining quality align well with the company's objectives. I am committed to delivering exceptionally high-quality work that not only contributes to the company's success but also fosters my own professional growth.
One of my key areas of expertise lies in retention strategies. I have successfully implemented initiatives that have significantly improved customer loyalty and reduced churn rates. By leveraging data analytics and customer feedback, I developed targeted retention campaigns that effectively addressed pain points and strengthened customer relationships. These efforts not only contributed to increased customer satisfaction but also resulted in notable revenue growth for the company.
Moreover, my experience in CRM systems, etc. has equipped me with the technical proficiency necessary to navigate and optimize modern marketing platforms. I am adept at analyzing data to identify trends and opportunities, allowing for informed decision-making and continuous improvement in campaign performance.
Beyond my technical skills, I am also highly collaborative and thrive in a team-oriented environment. I excel in cross-functional collaboration, working closely with teams such as sales, product development, and customer support to align strategies and ensure a cohesive customer experience across all touchpoints.
Skills
Industry
- Logistics & Trucking Virtual Assistants
Service
- Administrative service
- Customer Service
- Executive Virtual Assistant
English
